Ready to go from Frozen to Fierce? Wouldn’t you love to always know what to say when faced with a nasty confrontation?Follow the 3-step ESP Formula and you can!In this worksheet From Frozen to Fierce: A Busy Woman’s Guide for Responding to Conflict I am going to give you my tried and tested ESP Formula and teach you how to use it. Success! First Name Last Name Email Yes! I want to be Fierce!